SHIPPING**
The times within which the courier is given the shipment vary depending on the availability of the items, where not indicated with the wording “TO ORDER”, the items will be shipped within 5 working days from the date of the order, for all others the timing will be communicated by e-mail when your order is received by us.
SHIPMENTS TO ITALY
Shipments throughout Italy (including the islands) are made with GLS’s National Express service.
The shipping cost is calculated in three brackets:
– Small shipping 0-3-kg: € 10*
– Average shipping 3-10 kg: € 15*
– Shipping Bulky Items (e.g. carriers, kennels, etc.): € 20*
Shipments in Italy are free for all orders equal to or greater than € 150.
DELIVERY TIME: Since the parcel will be the responsibility of the forwarder, deliveries in Italy are estimated at approximately 24 to 36 hours, with the exception of Sicily, Calabria, and Sardinia, where the delivery time will still be within 48 hours.
SHIPMENTS TO EU AREAS
Within the EU zone we deliver to: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, France, Germany, Latvia, Liechtstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Serbia, Spain, Slovakia, Slovenia, Switzerland, Sweden and Hungary.
The shipping cost for the entire EU zone is calculated in three brackets:
– Small shipping 0-3-kg: € 20*
– Average shipping 3-10 kg: € 30*
– Shipping Bulky Items (e.g. carriers, kennels, etc.): € 40*
Shipments to the EU are free for all orders equal to or greater than € 250*.
* Where applicable, any customs charges are always the responsibility of the recipient, even in the event of a return.
EU ZONE DELIVERY TIME: Since the parcel will be the responsibility of the forwarder, deliveries in the EU zone are estimated at approximately 3 to 6 working days.
SHIPMENTS TO WORLD ZONES
For all areas not mentioned in paragraph “Shipments for Italy” and “Shipments for EU areas” the shipping rates are calculated as follows:
– Small shipping 0-3-kg: € 60*
– Spedizione media 3-15 kg: € 80*
– Average shipping 3-15 kg: € 80*
Shipments to the WORLD are free for all orders equal to or greater than € 500*.
*Where applicable, any customs charges are always the responsibility of the recipient, even in the event of a return.
SHIPMENT TRACKING
At the time of shipment, you will receive an email from our automated system containing the tracking number and a link to track the status of the shipment along with an email from the freight forwarder through which you can schedule your delivery.
Once the order has been sent, the delivery time no longer depends directly on us; therefore, we cannot be held responsible for any delays due to customs checks or force majeure beyond our control. In such circumstances, your contact person will be the freight forwarder.
Upon receipt of the goods, we invite you to carefully check the package before signing to confirm delivery. If the packaging is tampered with, we ask you to sign with reserve or refuse delivery.
In the event that the shipment has been accepted with an unauthorized signature or there are obvious signs of tampering, please report the incident immediately to the carrier and contact us at exclusive@nottoopet.com.
(**Last updated July 25, 2026)