GENERAL TERMS AND CONDITIONS OF SALE*

Below are the general terms and conditions of sale (hereinafter, “General Terms and Conditions of Sale” or “Contract”) relating to the purchase of products offered for sale on the www.nottoopet.com website (hereinafter, “Site”).

The purchaser declares that he/she is of legal age (at least 18 years of age) and that he/she is making the purchase as a “consumer”, i.e. a natural person who makes the purchase for purposes not related to any commercial or professional activity carried out (hereinafter, “Purchaser”).

About the Seller

The seller of the products on the Site is PET CONCEPT ITALIA di Lombardi Davide, Via Salvatore Quasimodo n. 40, 40013 – Castel Maggiore (BO), Italy, REA (BO): 554757, VAT number: 03902131204, (hereinafter, “PET CONCEPT ITALIA” or “Seller”), who can be contacted by telephone at +39.051.4086006, by e-mail at exclusive@nottoopet.com, by certified e-mail at pet.concept.italia@pec.it

1. Subject matter of the Contract

With this Contract, PET CONCEPT ITALIA sells and the Buyer purchases remotely through telematic tools the products (tangible movable goods) indicated and offered for sale on the Site.

2. Conclusion of the contract

The conclusion of the Contract between PET CONCEPT ITALIA and the Buyer takes place online, through:

  1. registration in the reserved area of the Site;
  2. the exact and complete compilation by the Buyer of the “fields” provided for in the online purchase procedure;
  3. the display on a web page of the summary of the order that the Buyer intends to place, printable and memorable (download), which contains the data of the Seller and the Buyer, the information relating to the chosen product, the price including taxes, the shipping costs and any additional charges, the methods and terms of payment, the address where the product will be delivered, the times and methods of delivery and the existence of the right of withdrawal;
  4. the subsequent express acceptance by the Purchaser of these “General Terms and Conditions of Sale” by ticking the check-box dedicated to this purpose;
  5. the sending by the Buyer of the purchase order with obligation to pay by means of the virtual negotiation button “Order with obligation to pay”;
  6. as part of the online purchase procedure, the Buyer will be able to identify and correct any errors in data entry before sending the purchase order to the Seller.

After the purchase order has been sent electronically by the Buyer, the confirmation of the submission of the order will be displayed on the web page with a relative summary, printable and storable (download), in which the information referred to in letter c) of the list will be reported.

After receiving the purchase order from the Buyer, PET CONCEPT ITALIA will send the Buyer the receipt of the order by e-mail containing the information referred to in letter c) of the list and which will contain a digital copy (in pdf format) of these General Terms and Conditions of Sale (with their attachments) as an attachment.

The Contract shall not be considered perfected and effective between the parties in the absence of all of the above.

3. Payment and refund methods

Payment by the Buyer can only be made by the following methods and within the following terms: credit/debit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, SEPA transfer. Timing: immediate for cards/PayPal, 3 (three) days for transfer.

Any refund to the Buyer will be made using the same means of payment used by the Buyer for the initial purchase, in a timely manner and, in the event of exercising the right of withdrawal (see the following paragraph “Right of withdrawal”) within a maximum of 14 (fourteen) days from the date on which PET CONCEPT ITALIA became aware of the withdrawal. In the event of the Purchaser’s exercise of the right of withdrawal, the refund may be suspended until receipt by PET CONCEPT ITALIA of the products or until the Purchaser has demonstrated that he has sent the products back, whichever is earlier.

4. Delivery times and methods

PET CONCEPT ITALIA will deliver the selected and ordered products, with the methods and relative timing indicated in the SHIPMENTS section.

The delivery of the product to the Buyer will in any case take place at the latest within 30 (thirty) days from the date of conclusion of the Contract (receipt by the Buyer of the order confirmation by e-mail from PET CONCEPT ITALIA). In the event that the Seller is unable to make the shipment within this period, it will promptly notify the Buyer by e-mail.

5. Pricing

All the sale prices of the products displayed and indicated on the Site are expressed in euros and constitute an offer to the public pursuant to Article 1336 of the Civil Code.

The sales prices include VAT (at the current rate) and any other taxes.

PET CONCEPT ITALIA reserves the right to change prices at any time, but the price applied will be the one confirmed in the order.

What’s included in the displayed price:

  • price of the product (VAT included);
  • NOT included: Shipping costs and any ancillary charges.

Shipping costs and any ancillary charges (e.g. customs clearance), if any, although not included in the purchase price, will be indicated and calculated in the purchase procedure before the order is placed by the Buyer and also reported on the web page and in the e-mail summarizing the order placed.

Total transparency:

  • at checkout the FINAL price to be paid is displayed;
  • on the Site there are sorting filters by ascending price;
  • No hidden fees are added after the order.

6. Limitations of liability

PET CONCEPT ITALIA assumes no responsibility towards the Buyer:

  1. for inefficiencies attributable to force majeure in the event that it is unable to execute the order within the time limits set out in the Contract;
  2. except in the case of wilful misconduct or gross negligence, for inefficiencies or malfunctions related to the use of the Internet outside the control of the Internet or of its subcontractors;
  3. with regard to damages, losses and costs suffered by the Buyer as a result of the non-performance of the Contract for reasons not attributable to him, the Buyer being entitled only to a full refund of the price paid and any ancillary charges incurred;
  4. for any fraudulent and illicit use that may be made by third parties, of credit cards and other means of payment, for the payment of the products purchased, if it proves that it has taken all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

7. Seller’s Liability and Obligations to Buyer (as a “Consumer”): Defect Liability, Proof of Damage, and Compensable Damages.

Pursuant to articles 114 et seq. of the Consumer Code (Legislative Decree 206/2005), the Seller is liable for damage caused by defects in the product sold if it fails to communicate to the injured party, within 3 (three) months of the request, the identity and domicile of the manufacturer or the person who supplied the good.

The aforementioned request, by the injured party, must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer in view of the product, if it still exists.

The Seller cannot be held liable for the consequences of a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding measure, or if the state of scientific and technical knowledge, at the time when the manufacturer put the product into circulation, did not yet allow the product to be considered as defective.

No compensation will be due if the injured party was aware of the defect in the product and the resulting danger and nevertheless voluntarily exposed himself to it. In any case, the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage.

The injured party may claim compensation for damage caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party.

Damage to property referred to in Article 123 of the Consumer Code (Legislative Decree 206/2005) will, however, be compensable only to the extent that it exceeds the sum of € 387.00 (three hundred and eighty-seven euros).

8. Legal guarantee of conformity

All products sold by PET CONCEPT ITALIA are covered by a legal warranty for any lack of conformity that occurs within 24 (twenty-four) months from the delivery of the product (articles 128 and following of Legislative Decree 206/2005 – Consumer Code).

Compliance:

Products are presumed to be in conformity with the Contract if, where relevant, the following circumstances coexist: a) they are suitable for the habitual use of goods of the same type; b) conform to the description given by the Seller and possess the qualities of the good that the Seller has presented to the consumer as a sample or model; (c) have the usual quality and performance of goods of the same type, which the consumer can reasonably expect, taking into account the nature of the goods and, where appropriate, public statements about the specific characteristics of the goods made in this regard by the Seller, the manufacturer or his agent or representative, in particular in advertising or labelling; d) are also suitable for the particular use desired by the consumer and which has been brought to the attention of the Seller at the time of conclusion of the Contract and which the Seller has accepted also for conclusive facts.

Reporting the defect:

The Buyer forfeits all rights if he does not report the lack of conformity to PET CONCEPT ITALIA within 2 (two) months from the date on which the defect was discovered. The report is not necessary if PET CONCEPT ITALIA has recognized the existence of the defect or has concealed it.

Presumption of defect:

Unless proven otherwise, it is presumed that the lack of conformity that becomes apparent within 12 (twelve) months from the delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity.

Available remedies (free of charge to the Buyer):

In the event of a lack of conformity, the Buyer may request the repair or replacement of the purchased goods (first choice) free of charge, or if this is impossible or excessively expensive for the Seller, a reduction in the purchase price or the termination of this Contract.

The request must be sent in writing, by registered mail with return receipt, to PET CONCEPT ITALIA, which will indicate its willingness to process the request, or the reasons that prevent it from doing so, within 7 (seven) working days of receipt.

In the same communication, if PET CONCEPT ITALIA has accepted the Buyer’s request, it must indicate the methods of shipping or returning the product, as well as the deadline for returning or replacing the defective product (maximum 30 days).

If repair and replacement are impossible or excessively expensive, or PET CONCEPT ITALIA has not repaired or replaced the product within the term referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the latter may request, at his choice, an appropriate reduction in the price or the termination of the Contract. In this case, the Buyer must send his/her request to PET CONCEPT ITALIA, which will indicate his/her willingness to process it, or the reasons that prevent him/her from doing so, within 7 (seven) working days of receipt.

In the same communication, if PET CONCEPT ITALIA has accepted the Buyer’s request, it must indicate the proposed price reduction or the methods of returning the defective goods. In such cases, it will be the responsibility of the Buyer to indicate the methods for crediting the sums previously paid to PET CONCEPT ITALIA.

Replacement with durable products:

In case of replacement, PET CONCEPT ITALIA will provide:

  • a NEW product or
  • A fully remanufactured product with performance equivalent to a new one.

In both cases, the replacement products are covered by the original residual warranty (calculated from the date of delivery of the first defective product).

Expenses:

Costs are borne by the Seller (labor, materials, shipping). The Buyer is required to provide evidence of the defect if requested by the Seller.

The warranty is free of charge to the Buyer and prevails over commercial warranties.

9. Obligations of the Buyer

The Buyer undertakes to pay the price of the goods purchased using the methods and within the terms set out above (paragraph “4. Payment and refund methods”), guaranteeing the successful completion of the payment.

These obligations are of an essential nature, so that, by express agreement, any non-fulfilment of them will result in the termination of the Contract pursuant to Article 1456 of the Civil Code, without the need for a judicial ruling.

The Buyer undertakes, once the online purchase procedure has been completed, to print and store this Contract and the order summary.

10. Right of withdrawal

The Buyer (as a “consumer”) has the right to withdraw from the Contract, without any penalty and without specifying the reason, within the standard term of 14 (fourteen) days, starting from the day of receipt of the purchased product. Exception: the deadline is 30 (thirty) days IF and ONLY IF the pre-contractual information is incomplete.

The right of withdrawal is, in particular, excluded in relation to:

  1. custom-made or clearly personalised products;
  2. goods that are likely to deteriorate or expire rapidly (e.g., fresh food, veterinary drugs, etc.);
  3. sealed goods that are not suitable for return for hygiene or health protection reasons that have been opened after delivery (e.g. pesticides, pet shampoos, supplements, etc.).

Below is information regarding the Buyer’s right of withdrawal:

“You have the right to withdraw from the contract, without giving reasons, within a standard period of 14 (fourteen) days. IF and ONLY IF the pre-contractual information is incomplete, the deadline is 30 (thirty) days.

The withdrawal period starts from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you are required to inform us (by writing to PET CONCEPT ITALIA di Lombardi Davide, Via Salvatore Quasimodo n. 40, 40013 – Castel Maggiore (BO), Italy, or by e-mail to exclusive@nottoopet.com address or by certified e-mail to pet.concept.italia@pec.it) of your decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post or e-mail). You can use the “Withdrawal Form” for this purpose, but it is not mandatory. You can also use the digital button “Withdraw from the contract here” on www.nottoopet.com (present in your personal area, on the page dedicated to the order placed).

To meet the withdrawal deadline, it is sufficient for you to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period. You will receive, without undue delay, confirmation of receipt on a durable medium.

Effects of withdrawal:

If you withdraw from this Contract, you will be refunded all payments you have made to us, including the costs of delivery (with the exception of the additional costs arising from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 (fourteen) days from the day on which we are informed of your decision to withdraw from this contract. Such refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement. The refund may be suspended until the goods have been received or until the consumer has demonstrated that he has sent the goods back, whichever is earlier.

Please send the goods back or deliver them to us, without undue delay and in any event within 14 (fourteen) days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14 (fourteen) day period.

You will bear the direct costs of returning the goods.

You are only liable for the decrease in the value of the assets resulting from handling the asset other than that necessary to establish the nature, characteristics and functioning of the assets”.

 

Download the Withdrawal Form here

 

11. Processing of personal data

The processing of the Buyer’s personal data is carried out by PET CONCEPT ITALIA in full compliance with current legislation and the provisions of the Guarantor for the protection of personal data. The Buyer is invited to carefully read the Seller’s “Privacy Policy” which is an integral part of this Contract and, therefore, to be understood as fully reported herein.

12. Methods of filing the Agreement

The Seller informs the Buyer that each order sent is stored in digital and paper form respectively on the server and at the Seller’s headquarters according to confidentiality and security criteria.

13. Communications and complaints

For any communications and complaints, you can contact the Seller at the following addresses:

PET CONCEPT ITALIA by Lombardi Davide
Via Salvatore Quasimodo n. 40,
40013 Castel Maggiore (BO), Italy
REA (BO): 554757
VAT number: 03902131204
Tel. +39 051.4086006
E-mail: exclusive@nottoopet.com
PEC: pet.concept.italia@pec.it

During the online purchase procedure, the Buyer indicates his/her residence or domicile, the telephone number or e-mail address to which he/she wishes the Seller’s communications to be sent.

14. Dispute resolution

In the event of civil disputes relating to this Agreement, the Buyer has the right to resort free of charge to Alternative Dispute Resolution (ADR) procedures managed by accredited bodies, before going to court.

ADR entity of reference: PET CONCEPT ITALIA adheres to the conciliation procedure of the Chamber of Commerce of Bologna, Industry, Crafts and Agriculture – Conciliation Service, which resolves disputes according to the Conciliation Regulations adopted by the same.

Contacts:
Site: www.bo.camcom.it
E-mail: conciliazione@bo.camcom.it
Tel: +39 051 6093111

How to access: Send written request to info@nottoopet.com specifying order and dispute. PET CONCEPT ITALIA will confirm receipt and start of the procedure within 30 (thirty) days.

Jurisdiction

If the dispute is not resolved by ADR or if the Parties intend to refer the matter to the ordinary judicial authority, the competent Court is that of the place of residence or domicile of the Buyer (as a “consumer”) if located in the territory of the Italian state, without derogation pursuant to art. 66-bis of the Consumer Code (Legislative Decree 206/2005).

15. Applicable law

This Agreement is governed by Italian law.

For anything not expressly provided for herein, the legal provisions applicable to the relationships and cases provided for in this Contract shall apply, and in particular art. 5 of the 1980 Rome Convention.

Pursuant to art. 66-quarter of the Consumer Code (Legislative Decree 206/2005), the discipline contained in Part III (“The consumer relationship”), Title III (“Contractual procedures”), Chapter I (“Consumer rights in contracts”) of the Consumer Code (Legislative Decree 206/2005) is expressly referred to here.

 

(*Last updated March 25, 2026)